Fiserv
Alternative payments collector
Coral Springs, Florida
Sponsorship not specifiedDetected 21 hours ago
NegotiationCommunicationProblem Solving
> stay_score
odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As an Alternative Payments Collector, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment.
- You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.
Responsibilities
- Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries
- Maintain compliance with all federal, state, and company regulations while meeting performance expectations
- Ability to manage challenging conversations while maintaining professionalism
Requirements
- Experience with the CUBS system.
- Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
- Ability to negotiate repayment plans effectively.
- Proficiency in Microsoft Office.
Nice to have
- High School Diploma or equivalent (required)
- Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred)
- Strong communication, negotiation, and conflict‑resolution skills
Compensation
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Company info
- Establish rapport with customers to overcome objections and successfully negotiate payment resolutions
Equal opportunity
- Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
- If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
- Please note our AskHR representatives do not have visibility to your application status.
This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.