Sonesta International Hotels Corporation

Sonesta International Hotels Corporation

Front Desk Manager

Royal Sonesta Capitol Hill Washington, District of Columbia 20001

Sponsorship not specified$65k-$68kDetected 1 day ago
AccountingHRCustomer SupportEpicCommunication

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • The 8th largest hotel company in the U.S.-and growing fast.
  • An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
  • Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.

Responsibilities

  • Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
  • The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives.
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients.
  • Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.

Compensation

  • $65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

  • Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
  • We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Company info

  • We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
  • We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.
  • Doing the Right Thing and Going Beyond are our principles that guide everything we do.
  • We are an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
  • The statements in this job description are intended to represent the key duties and level of work being performed.
  • They are not intended to be ALL responsibilities or qualifications of the job.
  • This job description is subject to change at any time
  • Additional Job Information/Anticipated
  • The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.