Cityofphiladelphia
Technical Relationship Project Manager
Philadelphia, PA, United States
Sponsorship not specifiedDetected 14 days ago
Data VisualizationProject ManagementSalesforceCRMProcess ImprovementProcurementCustomer SupportGISLeadershipCommunicationMentoring
About the role
- The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).
- This role ensures that department needs are evaluated against existing OIT services, approved platforms, available tools, and internal capabilities before new technology purchases or custom development efforts are considered.
- The position helps departments identify practical technology options that improve operations, reduce manual processes, limit duplication, and strengthen service delivery to residents.
Nice to have
- Establish team priorities, service standards, intake procedures, documentation expectations, and reporting cadence.
- Assign department portfolios and monitor workload across the team.
- Provide guidance and coaching to Technical Relationship Managers and Technical Specialists.
- Ensure the team provides responsive, professional, and solution-oriented service to departments.
- Coordinate with OIT leadership to align department requests with organizational priorities.
- Conduct recurring meetings with department leadership to understand operational needs, technology concerns, service gaps, and upcoming priorities.
- Serve as a strategic interface between departments and OIT service teams.
- Help departments understand available OIT services, technology options, intake pathways, and implementation requirements.
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This listing is sourced directly from Cityofphiladelphia's careers page and normalized into a canonical job model.