Calistacorp

Helpdesk Support Technician I

Anchorage, AK · Junior

Sponsorship not specifiedDetected 11 days ago

Customer SupportResearchLeadershipCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft OfficeCompTIA

About the role

Identify, research, and resolve technical problems for customers either remotely or in person.
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Respond to customer telephone calls, emails, and personnel requests for technical support, technical queries, and questions.
Provide end-user support and training on computers, network systems, telephones, printers, and related equipment.
Continue to help build and maintain a first-rate team.
The Helpdesk Support Technician I is an entry-level position.
This position provides front-line technical support for end users' computer systems, hardware, and software.

Proven work experience in an area that required high levels of customer service.
Ability to pass a background, drug, and reference check.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Calista Corporation IT team has a fast-paced, multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance.

High School Diploma or GED equivalent, associate or bachelor's degree in computer science or related field is strongly preferred.

General knowledge of Remote Access products such as Citrix.
General knowledge of commonly used concepts, practices, and procedures of computer science.
Basic computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs.
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
Ability to use general office equipment such as fax, phone, copier, etc.
Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.
Strong decision analysis and problem-solving skills.
Effective interpersonal and leadership skills.
Ability to learn and understand corporate policies and procedures and how they relate to Calista's goals.
Ability to draw conclusions and justify decisions.

When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in

sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status

This listing is sourced directly from Calistacorp's careers page and normalized into a canonical job model.