Fairstone

Fairstone

Manager Digital Banking

Toronto, Ontario · Contract

Sponsorship not specified$90k-$120kDetected 7 days ago
A/B TestingComplianceStakeholder ManagementCommunicationProblem Solving

About the role

  • The Manager, Digital Banking is responsible for defining and delivering best-in-class digital servicing experiences for Fairstone Bank's deposit products, with a primary focus on GICs and savings products.
  • This role plays a critical part in expanding self-serve capabilities, streamlining servicing journeys, and reducing manual and assisted servicing across channels.
  • Note: This is a temporary 12 month contract role

Responsibilities

  • Own the digital banking strategy and roadmap for deposit products, with emphasis on self-serve Savings and GIC lifecycle management (e.g., onboarding, funding, renewals, statements, maturity instructions).
  • Partner with CX and IT teams to build intuitive, compliant, and low-friction digital journeys across online and assisted digital channels.
  • Collaborate closely with Operations and the Contact Centre to ensure digital solutions reduce manual work and improve first-contact resolution.
  • Support operational readiness, training, and change management for new digital servicing features.
  • Partner with Risk, Compliance, Legal, and AML teams to assess and mitigate risks associated with digital deposit servicing.
  • Support audits, control testing, and issue remediation related to deposit servicing processes.

Requirements

  • University Degree
  • 7-10 years of experience in digital banking, digital servicing, product management, or operations within financial services.
  • Strong understanding of deposit products, preferably including Savings and GICs / term deposits.
  • Experience working closely with Technology teams in agile or iterative delivery environments.
  • Strong analytical skills with the ability to translate data and servicing insights into actionable improvements.
  • What you can expect - pay & process:

Nice to have

  • https://www.linkedin.com/company/fairstone/mycompany/
  • If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
  • Fairstone is an equal opportunity employer.
  • Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Compensation

  • Competitive base salary plus an annual incentive bonus tied to performance.
  • Expected base salary range is $90,000 - $120,000

Benefits

  • Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
  • Track benefits realization for digital initiatives and provide clear reporting to senior leadership.
  • Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
  • On-Site Fitness: Gym access at our London and Montreal offices.

Company info

  • Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
  • Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
  • Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.
  • Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
  • Over the years, our brand family has grown.
  • In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
  • Together, we are the leading alternative lending bank in Canada.
  • We have the collective experience and expertise to better serve our customers and foster our partners' growth.
  • With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
  • We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
  • What we're looking for:
  • For more information on who we are as an employer click here.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Fairstone's careers page and normalized into a canonical job model.