A&K Travel Group
Inbound Sales
USA - FL - Aventura · Full-time
Sponsorship not specifiedDetected 27 days ago
CRMSalesCustomer SupportCommunicationMicrosoft Office
About the role
- Crystal Cruises is seeking a highly motivated and experienced professional to join our Trade Reservations Team.
- This role is ideal for someone with strong sales acumen, a passion for luxury travel, and a deep commitment to service excellence.
- Meet or exceed sales goals by booking luxury cruises and optional packages (air, hotel, land, insurance).
Responsibilities
- As a core member of our high-performance inbound sales team, you will drive revenue growth by closing cruise sales from inbound calls and supporting our valued Travel Partners.
- Monitor and manage confirmation emails and resolve issues promptly.
- Collaborate across departments to ensure seamless cruise booking and service experience.
- Utilize CRM and reservation systems to maintain guest history and follow-ups.
- Support departmental and company-wide sales initiatives and projects.
Requirements
- Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Crystal Cruises representative.
- Excellent interpersonal skills and ability to tactfully deal with difficult travel agents and guests.
- Must be able to provide knowledgeable, friendly, and efficient service.
- Responsible for maintaining thorough knowledge of product, policies, and procedures.
- Within reasonable accommodation, ability to view and read PC monitor, training, and reference material, as well as operate keyboard and PC mouse.
- Within reasonable accommodation, ability to remain seated for extended period, determined by length of scheduled shift.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- Must possess a courteous, positive, team-player attitude.
- Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes.
- Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services.
- Flexible with working any schedule, including late shifts and weekends.
Nice to have
- College Degree Preferred.
- Minimum 1 year of sales experience in a call center environment.
- 2 years' sales and luxury customer service experience preferred.
- Demonstrated knowledge of Microsoft Office applications, CRM system, and experience with travel reservations systems a plus.
Skills
- Strong verbal communication skills including professional telephone etiquette.
- Strong customer service skills.
Compensation
- Competitive compensation + performance incentives.
Benefits
- Travel perks and exclusive discounts.
- Education: College Degree Preferred.
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This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.