Matrix Design Group
RMA Processing Clerk
Newburgh, IN
Sponsorship not specifiedDetected 6 days ago
Customer SuccessCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- The ideal candidate will be highly organized, possess strong communication skills, and be comfortable working with multiple software systems, including Oracle, Ariba, and Microsoft Office applications.
- This position works in a team environment at our home office in Newburgh, IN.
- Duties and Responsibilities Process customer documentation, including: Warranty evaluations Sales orders Beyond Economical Repair (BER) determinations and warranty replacements Process internal non-conforming and quality-related units.
Responsibilities
- Matrix designs, manufactures, and sells innovative technological products that help keep people safe.
- The Processing Clerk is responsible for processing documentation and transactions that support the daily operations of the RMA Department.
- This position reports to the Customer Success Manager and takes Direction from the RMA Team Lead.
- Maintain customer-specific requirements and documentation within Ariba.
- Create and process CEP (Direct Exchange) sales orders.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is occasionally required to stand
Company info
- We are currently seeking a detail-oriented Processing Clerk to join our RMA (Return Material Authorization) Department.
- This role works closely with customers, internal departments, and technical staff to ensure accurate records, efficient workflows, and an exceptional customer experience.
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