CVG
Customer Service Representative
Piedmont, Alabama, USA · Full-time
No sponsorshipDetected 1 day ago
ExcelProcess ImprovementERPHRCustomer SupportCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Customer Service Representative directs and coordinates customer service activities at their assigned CVG facility, serving as the primary point of contact for external customers on all order-related matters.
- This role is responsible for taking, confirming, entering, and managing incoming orders; reviewing EDI and manual orders; monitoring shipments; resolving customer issues; and collaborating with internal teams to ensure customer satisfaction.
- The CSR plays a key role in maintaining CVG's reputation for accurate, timely, and responsive customer service in a fast-paced manufacturing environment.
Responsibilities
- take, confirm, enter, and manage incoming orders accurately and in a timely manner.
- maintain and analyze open orders to ensure accuracy of pricing, product details, and order requirements.
- Manage EDI and spot order processing
- maintain accurate and complete records of customer interactions, orders, and issue resolution.
- Manage EDI and spot order processing; reconcile order quantities, monitor EDI error reports, and take corrective action where necessary to ensure accurate and compliant order flow.
- Operate effectively within multiple ERP and electronic order entry systems; maintain accurate and complete records of customer interactions, orders, and issue resolution.
Requirements
- Minimum 2-4 years of customer service experience, preferably in a manufacturing, automotive, or trucking industry environment.
- Key orders into the ERP system accurately, obtaining required documentation
Nice to have
- Prior experience with automotive or commercial vehicle OEM customer service processes
- familiarity with EDI order reconciliation and ERP-based order management in a manufacturing environment.
- second language proficiency a plus for facilities with international customer bases.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- experience with ERP systems and EDI platforms preferred
- ability to learn new systems quickly.
- Excellent written and verbal communication skills with a high degree of accuracy under pressure
- Strong problem-solving skills and a team-oriented mindset
Company info
- POSITION SUMMARY The Customer Service Representative directs and coordinates customer service activities at their assigned CVG facility, serving as the primary point of contact for external customers on all order-related matters.
- Visa Sponsorship At this time, we are not providing sponsorship for this role.
- Serve as the primary point of contact for assigned external customers
- provide customers with regular updates on order status, product availability, pricing, and shipping timelines.
- Serve as the primary point of contact for assigned external customers; take, confirm, enter, and manage incoming orders accurately and in a timely manner.
- Monitor open orders and take proactive actions to ensure on-time shipments; provide customers with regular updates on order status, product availability, pricing, and shipping timelines.
- Work cross-functionally with Production, Shipping, Sales, and Materials teams to ensure customer needs are met and commitments are kept; provide technical assistance and convey technical information to internal and external customers as needed.
Visa & Work Authorization
- At this time, we are not providing sponsorship for this role.
- Applicants must be authorized to work in the country of the job posting location on a full-time basis.
This listing is sourced directly from CVG's careers page and normalized into a canonical job model.