Full Cycle
Associate Technical Support Engineer
Irvine, CA, United States
Sponsorship not specifiedDetected 1574 days ago
PythonJavaC++LinuxCustomer SupportCommunicationProblem Solving
About the role
- We thrive providing a great customer experience.
Responsibilities
- Develop a deep understanding of the company product
- Troubleshoot technical issues and accurately document customer issues
- We provide technical support round the clock.
- Support Centers are located in Canada and the US.
Requirements
- Strong logical problem solving abilities, exceptional communication skills, and the ability to work well in a team environment
- Prior experience in a customer-facing role required
- Experience with Linux or Unix systems required
- Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience
Benefits
- The Global Technical Support team is diverse, creative, fast-growing team!
Company info
- Work directly with customers and partners to provide On Prem and Cloud Support
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- We are looking for engineers who have passion for technology, problem solving and eager to help customers.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Full Cycle's careers page and normalized into a canonical job model.