Genuine Parts Company
Sr Customer Service Representative
Cincinnati, OH, USA · Senior
Sponsorship not specifiedDetected 1 day ago
NegotiationCustomer SupportCommunicationTime Management
About the role
- SUMMARY Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
- JOB DUTIES - Responds to customer inquires regarding products, provides quotes, and handles order entry.
- EDUCATION & EXPERIENCE - Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Responsibilities
- The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- May support specific customer(s).
- Performs other duties as assigned.
Skills
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
Company info
- Orders items to ensure appropriate inventory levels are maintained for customers.
Visa & Work Authorization
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information,
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This listing is sourced directly from Genuine Parts Company's careers page and normalized into a canonical job model.