Motus

Manager, Customer Success - Enterprise Accounts

United States or Toronto, Ontario

Sponsorship not specified$115k-$125kDetected 4 days ago

SalesforceNegotiationExcelPerformance ManagementCustomer SuccessLeadershipCommunicationMentoringMicrosoft Office

About the role

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering proven and secure solutions for every driver that simplify the reimbursement of driving costs and reduce corporate risk exposure.
This is a hands-on leadership role requiring mentoring a team while actively partnering with executive stakeholders on complex customer relationships.
It also involves proactively mitigating risk, driving adoption, and serving as trusted advisors to customer executives.

Collaborate alongside fellow Customer Success leaders on territory planning, account assignments, process improvements, and standard methodologies.
Partner with other Customer Success leaders to build and carry out yearly and quarterly plans for the team.
Lead all aspects of team performance indicators, using reports on business metrics to guide coaching and performance management
Lead strategic account planning across the Enterprise portfolio, coaching CSMs while directly participating in strategies for the organization's highest-value and highest-risk customers.
Serve as a mentor to the team, coach and develop a positive and productive work environment, and establish relationships with business partners
Own executive-level customer escalations, coordinating cross-functional response plans, aligning internal stakeholders, and driving timely resolution while preserving executive relationships.
Collaborate with team members and management to proactively identify, handle, and advance risks that may impact the business.
Identify areas of process improvements/efficiencies/scalability and implement

Experience leading executive-level customer conversations, including business reviews, renewal planning, and strategic roadmap discussions
Shown success in leading high-impact customer escalations through cross-functional leadership
Strong business insight with the ability to align customer initiatives to quantifiable business results
Consistent record handling of client expectations, critical issues, and negotiation resolution
Great teammate who can work independently or cross-departmentally
Confident and engaging presenter
Quick learner
Experience identifying commercial opportunities while maintaining a trusted advisor relationship
Demonstrated organizational, analytical, and prioritization skills
Be flexible and agile in responding to evolving business priorities
Strong Salesforce, Excel & PowerPoint skills
SmartSheet and Gainsight knowledge a plus

Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
Open Paid Time Off
Flexible Spending Accounts & Health Savings Accounts
Company-paid Short/Long-term Disability & Basic Life Insurance Plans
Family Planning and Parenting Support Benefits through Maven
$1000 USD Home Office Reimbursement Program
WorkAnywhere Reimbursement of Internet and Cellular Costs
16 weeks maternity and adoption leave
12 weeks paternity leave
Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.
Participate in leadership meetings to assess and report on customer health, retention, and team strategies

Monitor team and individual capacity; assign new/existing accounts to ensure appropriate distribution of Enterprise customers to CSMs as needed

eviews, renewal strategy sessions, and customer engagements for strategic and at-risk accounts, serving as an executive sponsor when appropriate

This listing is sourced directly from Motus's careers page and normalized into a canonical job model.