Vantage Robotics
Senior Customer Success Manager
USA (Remote) · Senior
Sponsorship not specified$140k-$160kDetected 61 days ago
GitAWSGCPAzureCloud PlatformsDevOpsTemporalData VisualizationSalesCustomer Success
About the role
- Vantage's customer base is growing and, as a result, we're looking to onboard another member to our customer success team.
- The Vantage customer success team works with customers after they've already chosen to subscribe to Vantage.
- You'll serve as your customer's main point of contact after being introduced by a sales team member.
Responsibilities
- You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Previous experience with FinOps Cloud Cost Management solutions
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Nice to have
- Monitoring and observability expertise
Skills
- Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure.
Compensation
- The estimated annual US base salary range for this role is $140,000 - $160,000.
- This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.
Benefits
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
- Pay & Benefits
- equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.
Company info
- You'll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
- This role is more technical and product-oriented and you'll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
- Customer Success Managers currently work with customers from growth stage startups up to enterprises.
- Our customers are technical in nature and require a high bar for people that they work with.
- What We're Looking For:
- Strong emotional intelligence and the ability to empathize with customers
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This listing is sourced directly from Vantage Robotics's careers page and normalized into a canonical job model.