Anavationllc
Application Administrator
Hanover, MD
No sponsorshipDetected 21 days ago
AWSAzureAgileCustomer SupportSystems EngineeringResearch
About the role
- We believe if we invest in great people, then great things will happen.
- AnaVation is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Responsibilities
- Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
- Install, configure, and maintain application and platform components
- Monitor application performance, identify issues, and perform troubleshooting ensure system stability.
- Perform platform updates, patches, and upgrades.
- Provide technical support to end-users, including resolving access and functional issues.
- Create and manage role-based user accounts and maintain appropriate access controls.
- Manage application licenses and support compliance requirement.
- Support user training and provide guidance on new functionality and best practices.
- 1 year of hands-on experience providing application support
- Experience providing technical support to end-users, including resolving access and functional issues
Requirements
- Experience and knowledge on:
- 2 years of hands-on ServiceNow platform installation, configuration, and workflow development
- 2 years of hands-on experience in SAFe Agile environment
- Experience with ServiceNow platform and tracking incidents and operational issues
- Experience managing application licenses and supporting compliance requirements
- Experience supporting user training and providing guidance on application functionality and best practices.
- Experience creating and managing role-based user accounts and maintaining appropriate access controls
- Experience using or supporting Case Management workflow systems
- Experience supporting DoW customer in a mission-critical environment
- Clearance: Active Top Secret/SCI
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Education & Years of Experience: Bachelor's degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
- Education & Years of Experience: Bachelor's degree and 2 or more years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
Company info
- We are a US owned company headquartered in Chantilly, Virginia.
- We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
- If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Anavationllc's careers page and normalized into a canonical job model.