Overstory

Enterprise Customer Success Manager

Remote: San Francisco Bay Area

Sponsorship not specifiedDetected 29 days ago

ComplianceProject ManagementCustomer SuccessCommunication

About the role

The climate crisis is the defining challenge of our time-but it's also the greatest opportunity for innovation, and a challenge we're proud to take on.
The grid is the backbone of life as we know it.
It powers hospitals, keeps food fresh, and ensures communities stay connected.

Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor.
Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization.
Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization.
Experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption.
We are responsible for creating and maintaining a culture where everyone - regardless of background - has a voice in building a sustainable future.

Strong project management skills, including the ability to plan and coordinate multiple projects at the same time.
With your organization skills and ability to set people in motion you bring projects to a successful conclusion.
5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish.
Communication: You are an excellent communicator with non-technical and technical stakeholders from the customer and the Overstory team.

Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
Home office stipend, coworking and ongoing education budgets
Competitive, location-specific compensation and benefits

At Overstory, we're harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.
At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize.
To be part of truly mission-driven work that reduces wildfires, protects earth's natural resources and helps solve our climate crisis
We are a group of 100 people from all over the world.

This listing is sourced directly from Overstory's careers page and normalized into a canonical job model.