Availity, LLC

Availity, LLC

Manager, Digital User Experience (Infrastructure)

Remote - United States

Sponsorship not specifiedDetected 5 days ago
AWSAzureCloud PlatformsLinuxDevOpsComplianceJiraExcelEmployment LawTCP/IPDNSVPNHIPAALeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePointCompTIA

About the role

  • With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
  • Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts.
  • We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Responsibilities

  • SaaS and application support
  • Partner with business leaders to shape long-term strategy and roadmap.
  • Lead medium-to-large initiatives with clear plans, milestones, and measurable outcomes.
  • Deliver business value on time and within budget.
  • Build and maintain service levels, KPIs, and dashboards for Infra and business consumption.
  • Drive cost optimization efforts.
  • Build vendor relationships, negotiate contracts, and manage software licensing.
  • Build strong partnerships with key departments and leaders.
  • Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Requirements

  • Bachelor's degree in information technology or equivalent work experience
  • 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management.
  • 5+ years of experience supporting end-user infrastructure or applications.
  • Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
  • Working knowledge of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS and cloud connectivity).
  • Working knowledge of ITIL best practices and Continual Service Improvement (CSI) experience.
  • Demonstrated expertise with Service Management and Agile platforms, preferably ServiceNow and Atlassian.
  • Strong business acumen, with proven ability to balance costs, risks and outcomes.
  • Experience managing KPIs, SLAs and metrics driven reporting.
  • Bachelor's degree in information technology or equivalent work experience; 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management. 5+ years of experience supporting end-user infrastructure or applications.
  • Solid knowledge and understanding of cloud-based systems (M365 and AWS), security requirements, and digital workplace technologies. Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
  • Demonstrated ability to lead multiple projects and priorities in a fast-paced environment.
  • Excellent written, verbal and executive-level communication skills.
  • Skilled in managing team dynamics and mentoring/coaching others. Ability to lead and persuade others in a fast-moving environment with frequently changing priorities and assignments.
  • Working knowledge of ITIL best practices and Continual Service Improvement (CSI) experience. Demonstrated expertise with Service Management and Agile platforms, preferably ServiceNow and Atlassian.

Nice to have

  • Experience operating in a highly regulated environment, scoping solutions that meet frameworks and regulations such as HITRUST and HIPAA.
  • Experience managing in an Agile environment utilizing Jira for work organization and completion.
  • Proficiency with automation, DevOps, and scripting.
  • What you will be doing:
  • Establish clear performance expectations and provide timely, meaningful feedback.
  • Modern Desktop (Windows, macOS, Virtual Desktops: Azure Virtual Desktops (AVD) and AWS Workspaces - Linux and Windows OS)
  • Microsoft 365, Exchange, SharePoint, OneDrive, Teams, and Copilot
  • Teams Voice and collaboration services

Compensation

  • With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Benefits

  • Availity is a culture of continuous learning.
  • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
  • We offer unlimited PTO for salaried associates + 9 paid holidays.
  • Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
  • Interested in wellness?
  • We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
  • Interested in furthering your education?
  • We offer education reimbursement!
  • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

Company info

  • As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment.

Visa & Work Authorization

  • Sponsorship, in any form, is not available for this position.
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