Netflix

Netflix

Senior Manager, Business & Technical Operations - Content & Business Products

Los Gatos,California,United States of America · Senior · Full-time

Sponsorship not specified$470k-$700kDetected 28 min ago
RoadmappingStakeholder ManagementM&ACustomer SupportLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 54 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 85%

Of 40 labor certifications old enough to have been used, 6 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

160 transfer filings in the last year, covering 388 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Provide coaching, mentorship, and career development opportunities, fostering a culture of continuous learning and accountability.
  • Ensure alignment with CBP and company-wide objectives.
  • Facilitate effective communication, triage, and decision-making across programs and operational events.

Responsibilities

  • Lead and Mentor a High-Performing Team: Recruit, hire, develop, and retain a world-class team of program managers and operations professionals spanning NTech, Customer Service, and enterprise program functions.
  • Operational Excellence: Define and track operational KPIs and SLAs for NTech and Customer Service operations. Drive continuous improvement in incident management, support quality, and service delivery.
  • Develop contingency and escalation plans, and drive resolution of critical issues to closure.
  • Proven track record leading large-scale, cross-functional programs, including operational support for frontline functions such as AV, IT operations, ITAM, or service desk.
  • Demonstrated experience building, growing, and leading high-performing operations or program management teams.
  • An influential partner adept at navigating complex, cross-functional programs and technology integrations, and making critical operational trade-offs.
  • A true culture champion who embodies organizational values and drives executional excellence.

Requirements

  • 10+ years of experience in technical program management, IT/enterprise support operations, or customer service operations, with at least 4 years in a leadership role managing and mentoring a team.
  • Experience integrating 3P technology, tools, teams, or processes into a organization's enterprise environment.
  • Experience partnering with or leading Customer Service business and operations functions.
  • Exceptional cross-functional collaboration and stakeholder management skills, with the ability to influence without direct authority.
  • Strong understanding of enterprise systems, software development lifecycles, and program management methodologies and best practices.
  • Ability to thrive in a dynamic, ambiguous, and rapidly evolving environment.

Skills

  • Content & Business Products (CBP) Overview
  • The Content & Business Products (CBP) teams are fundamental to Netflix's mission to entertain the world.

Compensation

  • $470k-$700k

Company info

  • At Netflix, our mission is to entertain the world.
  • Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality.
  • We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.
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This listing is sourced directly from Netflix's careers page and normalized into a canonical job model.