Mission Lane

Senior Director, Servicing Operations

Remote, United States · Director · Full-time

Sponsorship not specified$184k-$216kDetected 7 days ago

LeadershipCommunicationCollaboration

About the role

By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit.

Build a team, in-house and through our contact center partners, that people want to stay and grow in.
You've led work that reached beyond your own team to move something company-wide.
By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

10+ years leading contact center servicing operations, including managing in-house teams and holding third-party or outsourced sites accountable to service levels
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations
A track record of hitting operational targets and fixing problems fast when something slips

Annual full-time starting base salary range: $184,000 - $216,000
This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Set the 3 year strategy and vision for both customer-facing servicing and back office fulfillment, and build the roadmap yourself.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success.
We're looking for a Senior Director of Servicing Operations to own the strategy and execution of customer servicing and back office fulfillment, reporting to the SVP of Operations.
We're looking for team members who share our dedication to transparency and truth.

Mission Lane is an equal opportunity employer.
Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
equal opportunity employer.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people workin

This listing is sourced directly from Mission Lane's careers page and normalized into a canonical job model.