Corner Health
Customer Success Manager
Santa Monica, CA
Sponsorship not specifiedDetected 98 days ago
Project ManagementLogisticsCustomer SuccessEHR/EMRCommunicationMentoring
About the role
- Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works.
- Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch.
- Conduct launch readiness checks and troubleshoot issues before go-live.
Responsibilities
- Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers.
- Document and identify bottlenecks and build repeatable processes.
- Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication
- Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients.
- Refine the launch playbook: Document and identify bottlenecks and build repeatable processes.
- Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication
Requirements
- You have a high degree of autonomy and the ability to scale from 10 to 1000.
- You have 1-3 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator.
Benefits
- We use best-in-class tools to move fast and punch above our weight, and the work we do has a direct, tangible impact on people's health and lives, and we feel that every day.
- About us Corner Health is rebuilding primary care by helping Nurse Practitioners (NPs) start and scale their own independent practices.
- Corner Health was founded by Lava Sunder and Anne Gifford and has raised $32.5M from Oak HC/FT, First Round Capital, Zigg Capital, and the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac, and more.
Company info
- Corner Health is rebuilding primary care by helping Nurse Practitioners (NPs) start and scale their own independent practices.
- Our AI-native operating system handles everything from billing and insurance to patient communication and clinical workflows, giving providers more time to do what matters most: care for patients.
- In the past year, we've become the fastest-growing primary care network in Arizona and Washington, supporting more than 70 provider-owned practices and over 35,000 patient visits.
- We are motivated by the providers we get to know, and the patient lives we impact.
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