Venture Global
Senior IT Technician (L2)
Markham, Ontario · Senior
Sponsorship not specifiedDetected 45 days ago
AzureCustomer SupportDNSFirewallVPNCommunicationTime ManagementMentoringSharePointCompTIA
About the role
- If you're tech-savvy, eager to delve into the latest in tech hardware/software, and have a genuine desire to assist others, this role might be the perfect fit.
- The L2 Senior Technician will serve as the primary escalation point for L1 technicians, handling advanced troubleshooting and root-cause analysis.
- The role includes conducting periodic environment assessments and identifying opportunities for improvement.
Responsibilities
- 3-5+ years of MSP experience in a technical support role
Requirements
- Required Skills & Experience
- Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
- Experience with RMM/PSA platforms (ConnectWise etc.)
- Hands-on experience with common MSP tools (backup, EDR, email security)
- Clear documentation, project updates, and strong communication will be required throughout.
- Strong troubleshooting methodology and ability to work independently
Skills
- Excellent customer service, communication, and time management skills
- Exposure to a wide range of technologies across diverse industries
Compensation
- Competitive salary, benefits, and ongoing training
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This listing is sourced directly from Venture Global's careers page and normalized into a canonical job model.