Cresta
Senior Solutions Architect
United States (Remote) · Senior
Sponsorship not specifiedDetected 12 days ago
AWSGCPCloud PlatformsMachine LearningLLMsAgentic AIProduct StrategySalesforceCRMLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems.
- As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies.
Responsibilities
- Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
- Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
- Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- Come build that future at Cresta.
Requirements
- Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
- Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
- Has extensive experience in large scale enterprise software implementations and solutions architecture
Compensation
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- for this position includes a Base salary + Variable + Equity.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
- In addition, total compensation includes a comprehensive benefits package for you and your family.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
- We offer a comprehensive and people-first benefits package to support you at work and in life:
- Compensation for this position includes a Base salary + Variable + Equity.
- In addition, total compensation includes a comprehensive benefits package for you and your family.
- Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
- Remote work setup budget to help you create a productive home office
Company info
- problem solving with end-customers to determine best solution architecture and integration approach.
- Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.
- Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
- Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
- Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.