Realtor.com Careers

Senior Consumer Success Representative

Scottsdale, Arizona, United States · Senior

Sponsorship not specifiedDetected 2 days ago

CRMOutbound SalesCustomer SupportCommunicationCollaborationProblem SolvingMentoring

About the role

Are you ready to set the standard for quality, speed, and professionalism?
Are you a self-starter who is ready to help the consumers of Realtor.com® through the early stages of the home buying or selling process?
If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you.

Welcome a challenge, and a competitive spirit that drives you to win in performance metrics.

Ability to integrate information for decision making, problem-solving, and comprehension.
Ability to apply established protocols in a timely manner.
Ability to operate and be near a computer and use necessary equipment ( i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday.
Ability to communicate and exchange accurate information and ideas in proficient English so others will understand.
Ability to assist callers effectively, flexibly and adaptively.
Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.
Scheduling flexibility is required as some shifts require late evening or weekend hours

2+ years' experience in a phone-based call center role or equivalent high-volume, metrics-driven environment
experience in real estate, mortgage, insurance, or SaaS onboarding strongly preferred.
Exceptional verbal communication skills with the ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy.
Proven resilience and grit in high-volume environments
you see "no" as a puzzle to solve rather than a personal rejection.

Recognized as the No.
Senior Consumer Success Representative at Realtor.com®
Tech-savvy and technology adept with experience using multiple systems, including soft phone, CRM, and dynamic scripting tools.

$22/hour starting pay with commission for $65,000 total target annual pay based on performance
13 annual paid company holidays

Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
Family forming benefits
Competitive Paid Time Off (PTO)
8 hours of paid Volunteer Time off annually
Tuition Reimbursement program for degreed and non-degreed programs
Student Debt Retirement Savings Match program
Read and speak English fluently, an additional language is a bonus but not essential (Spanish)

Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers.
Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company.

This listing is sourced directly from Realtor.com Careers's careers page and normalized into a canonical job model.