ID.me

Staff Software Engineer - Member Support Applications Team

McLean, Virginia · Staff+ · Full-time

Sponsorship not specified$63k-$800kDetected 6 days ago

GoRubyReactRailsFull-Stack DevelopmentLLMsAI OrchestrationA/B TestingComplianceDesign SystemsLeadershipCollaborationMentoring

About the role

In this role, you won't just be maintaining legacy systems
you will champion an AI-native engineering culture.
In this role, you won't just be maintaining legacy systems; you will champion an AI-native engineering culture.

Shared Infrastructure: Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation.
Instrumentation: Lead experimentation efforts, including A/B testing AI agent performance versus manual flows and detecting fraud through UX signals.
Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation.
Experience building or maintaining "Human-in-the-loop" AI systems within a call center or support environment.
You will oversee the intersection of Ruby on Rails, GoLang, and cutting-edge LLM orchestration to build a best-in-class, secure, and AI-augmented authentication experience.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect.
Design and deploy autonomous agents that automate manual call center workflows.
At ID.me, we are dedicated to safeguarding online identities, and we firmly believe that our collective efforts will drive positive change worldwide.

Bachelor's degree in Computer Science or a related field.
10+ years of experience in full-stack engineering, with a proven track record of scaling customer-facing applications.
1+ years of hands-on experience with LLM integration (Claude/OpenAI) and building agentic workflows.
Familiarity with MCP (Model Context Protocol) or similar architectural patterns for connecting LLMs to data.
5+ years of experience in Ruby on Rails, GoLang, and React/TypeScript.
Proven ability to influence cross-functional stakeholders and set technical direction in fast-paced environments.
Strong understanding of component-driven design, state management, and building secure backends with PostgreSQL.
Experience with data pipeline tools for feature flags, transformation, and secure transmission.

Architecture: Strong understanding of component-driven design, state management, and building secure backends with PostgreSQL.
Leadership: Proven ability to influence cross-functional stakeholders and set technical direction in fast-paced environments.
Identity & Security: Deep understanding of identity verification, regulatory frameworks (NIST, IAL2), or IAM digital security.
Data Transformation: Experience with data pipeline tools for feature flags, transformation, and secure transmission.
Working together in an office setting cultivates our vibrant culture, enabling professional advancement, mentorship, collaboration, innovative strides, and authentic connections.
All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity.
Upon request we will provide you with more information about such accommodations.
ID.me participates in E-Verify.

Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online.
ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
To learn more, visit https://network.id.me/.
ID.me is a full-time, in-office culture.
Deep understanding of identity verification, regulatory frameworks (NIST, IAL2), or IAM digital security.

$183,367 - $214,500 USD
ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

Lead the technical vision for integrating LLMs (specifically Claude) into our internal member support applications.
Lead the technical vision for member support-facing verification UI flows, ensuring AI-assisted tools are seamlessly integrated into the agent and member experience.
ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

We are seeking a Staff Software Engineer for the ID.me Member Support Applications Team to lead the evolution of our custom in-house web applications.

In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.