Siena AI
Director, Strategic Accounts
New York · Director
Sponsorship not specifiedDetected 6 days ago
ResearchLeadership
About the role
- Our strategic accounts, brands at $100K+ ARR, are the foundation of Siena's growth.
- This is a permanent, senior operator and leadership role reporting to our CEO/Co-Founder.
- You'll work in close partnership with our AEs on commercial expansion and with our PMs on roadmap influence.
Responsibilities
- Own a portfolio of strategic accounts ($100K+ ARR), driving retention, expansion, and executive relationships
- Build stakeholder maps: who matters, where decisions get made, where Siena can expand next
- Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations
- Partner with AEs on multi-team commercial expansion
- partner with PMs to translate account needs into roadmap influence
- Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere
- A team that moves fast and treats CS as a core growth function, not a support layer
- You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
- What you build reaches real consumer brands fast.
- Own a piece of what you build.
Requirements
- Commercial track record: quota carried or measurable revenue owned - upsells, cross-sells, expansions, renewals, hard numbers
Skills
- Siena is the Agent of Record for consumer brands.
- One agent across every surface, with shared memory, shared context, and shared tools.
- Hundreds of brands already run real customer volume on Siena in production.
Compensation
- Competitive base salary + equity - we'll size comp to experience
Benefits
- Competitive base salary + equity - we'll size comp to experience
- Great salary plus equity or stock grants.
- Learning budget.
- Learning from each other's AI workflows.
Company info
- We are a small, fully distributed, global team.
- We have built leverage into how we work, which is what lets a team this size move at the speed we do.
- We hire athletes.
- Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on.
- Low ego, high standards, fast clock.
- If you want to own real problems rather than close tickets, keep reading.
- What we're looking for
- A seat at the table - this role has real influence over Siena's strategic direction with our most important customers
- A category we are creating.
- At Siena, we're not just looking for people who can do a job.
- We use AI-assisted screening tools as part of our hiring process.
- Remote-first, with occasional travel to customers (especially strategic accounts)
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This listing is sourced directly from Siena AI's careers page and normalized into a canonical job model.