Redo
Technical Support Analyst
Draper, USA
Sponsorship not specifiedDetected 342 days ago
JiraCustomer SuccessCustomer SupportZendeskIntercomCommunicationCollaborationProblem Solving
About the role
- This technical-facing role is responsible for diagnosing and resolving product issues, supporting integrations, and helping customers get the most out of Redo's platform.
- Analysts are expected to possess deep technical knowledge of Redo's products and serve as a bridge between customers and our product, engineering, and customer success teams.
Responsibilities
- Partner with Product and Engineering to escalate, track, and resolve product bugs or outages.
- Create and maintain internal documentation and knowledge base articles for recurring technical issues.
Requirements
- Familiarity with SaaS platforms, APIs, and web-based technologies.
- Maintain a strong understanding of Redo's integrations, APIs, and technical workflows.
Nice to have
- Experience with eCommerce platforms or post-purchase software is a strong plus.
Company info
- Communicate clearly and empathetically with customers to understand their technical needs and guide them toward a resolution.
- Translate complex technical information into clear, customer-friendly language.
- Proactively share tips and best practices to help customers maximize platform value.
- Investigate and resolve complex technical issues reported by customers across email, chat, and occasional live interactions.
- We are deeply committed to delivering exceptional experiences to our customers and our Technical Support Analyst position plays a crucial role in making that happen.
This listing is sourced directly from Redo's careers page and normalized into a canonical job model.