Monument (monument.io)

Monument (monument.io)

Client Success Manager

Dallas, TX

Sponsorship not specified$130k-$160kDetected 1 day ago
Project ManagementFinancial AnalysisAccountingCadenceLeadershipCommunicationCollaborationOrganizational SkillsGAAP

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • At its core, this is a project management role.
  • You'll run multiple implementations at once with strict adherence to timelines and process, and with the attention to detail and organization enterprise clients expect.
  • You'll also operate as a consultant: configuring the platform yourself and advising clients on the workflows that move the metrics they care about most - above all, Net Operating Income (NOI).

Responsibilities

  • As Monument's Client Success Manager, you will own the end-to-end success of a portfolio of enterprise self-storage clients - from complex, multi-threaded onboarding through long-term value realization.
  • Your clients stay yours after go-live. You'll deliver ROI-focused quarterly business reviews that drive product adoption, champion the voice of the customer inside Monument, and build with AI every day so more of your time goes to clients.
  • You'll deliver ROI-focused quarterly business reviews that drive product adoption, champion the voice of the customer inside Monument, and build with AI every day so more of your time goes to clients.
  • Build and maintain detailed project plans, enforce strict adherence to timelines and process, proactively manage risks and dependencies, and drive clients to their go-live dates to reach fast time to value.
  • Continuously assess adoption gaps and build tailored account plans to close them.
  • High-ROI Quarterly Business Reviews: Own the QBR cadence for your portfolio.
  • ROI Measurement & Reporting: Establish baseline data collection during onboarding, then build and present clear, credible ROI analyses that quantify the business impact of each client's Monument investment over time.
  • Cross-Functional Collaboration: Partner with Sales, Support, and Product to resolve client issues and drive continuous improvement.
  • Protect the timeline: Treat committed go-live dates as commitments. Surface risks and dependencies early, drive open items to closure daily, and escalate (externally & internally) before a date slips, never after.

Requirements

  • You've owned committed go-live dates and hit them, and you know how to keep a project on time when scope, stakeholders, and surprises push against it.
  • Comfort with business and financial analysis: you can translate product usage and adoption into business outcomes like NOI and ROI, and you're not intimidated by a client's P&L.

Nice to have

  • 3+ years of experience as a Client Success Manager or Consultant (or similar customer-facing, advisory role) for a B2B SaaS product, ideally with enterprise clients.

Skills

  • A self-directed, action-oriented operator who brings high standards, accountability, and urgency to a fast-paced startup environment.
  • Experience in self-storage, real estate, or property management software is a plus, but not required.
  • Clients onboarded successfully within committed timelines
  • Adoption of advanced, NOI-driving features
  • Client health metrics
  • Net Promoter Score (NPS)
  • Client retention and renewal rate
  • Documented ROI delivered to each client
  • Customer-facing engagement time (time reinvested with clients is actively measured and valued)
  • Number of referenceable clients who participate in case studies, testimonials, and reference calls

Compensation

  • Starting Salary: $130,000 - $160,000
  • Performance-Based Bonus: 10% of Base Salary

Benefits

  • Customer Retention: Monitor customer health metrics, proactively identify at-risk accounts, and implement strategies to prevent churn while encouraging renewals.
  • Medical, Dental, and Vision
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This listing is sourced directly from Monument (monument.io)'s careers page and normalized into a canonical job model.