Mary Free Bed Rehabilitation Hospital
Patient Service Representative
Cadillac, MI
Sponsorship not specifiedDetected 8 days ago
Customer SupportICD-10Patient CareLeadershipCommunication
About the role
- It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.
- When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century.
- Our hallmark is to carefully listen to patients and innovatively serve them.
Responsibilities
- Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
- Maintains a clean and orderly workplace:
- Cleans and maintains equipment according to department infection control policies and procedures.
- Maintains storage and inventory of equipment and supplies.
- Maintains adequate clean linen supply and changes linen in accordance with established guidelines.
- Maintains treatment areas in a clean and orderly condition.
- Functions as patient advocate and maintains patient confidentiality.
- May order and maintain inventory as assigned by supervisor.
- Performs one or more of the following duties according to program need:
- Organizes and maintains patient chargeable equipment inventory.
Requirements
- Computer experience with high accuracy level of data entry.
- Accurately collects and analyzes all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients.
Compensation
- Collects any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care.
Benefits
- E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Company info
- Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
- Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
- Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
- Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
- A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
- Greets, provides information, and responds to the needs of patients, families, staff, and other visitors at the check-in/out desk.
- Coordinates/schedules initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs.
- Manages calls from insurance/care managers to coordinate multi discipline care for patients.
- Collects any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care.
- Receives and properly responds to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
- Performs all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes.
- Provides various other responsibilities and clerical/therapist support as delegated by Manager.
Equal opportunity
- The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the
- If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.
- equal opportunity employer.
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This listing is sourced directly from Mary Free Bed Rehabilitation Hospital's careers page and normalized into a canonical job model.