Lightcast
Director of Customer Success - (Mid-Market) - 1034
Remote (Work From Home) US · Director
Sponsorship not specifiedDetected 49 days ago
A/B TestingStakeholder ManagementAccount ManagementCustomer SuccessSASLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityOrganizational Skills
About the role
- Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.
- Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses.
- Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives.
Responsibilities
- Lead, coach, and mentor a team of Account Managers to deliver exceptional client service and results.
- Establish performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans.
- Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.
- Partner with Sales to identify expansion opportunities and develop client growth strategies.
- Coach Account Managers to proactively uncover client challenges and position solutions that deliver value.
- Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success.
- Identify risks and opportunities early and implement strategies to improve client outcomes.
- Collaborate with leadership to align customer success initiatives with broader business objectives.
- Maintain deep knowledge of client use cases and business challenges.
Nice to have
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
- Candidates with SAS or DAS experience are highly preferred.
Benefits
- Promote continuous learning through training, shadowing, and knowledge-sharing initiatives.
- Build and maintain dashboards and reporting frameworks to increase visibility into client health.
- Education and Experience:
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This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.