HP Inc.

HP Inc.

Senior Director, HP on HP Customer Zero

Palo Alto, California, United States of America · Director · Full-time

Sponsorship not specified$191k-$306kDetected 10 days ago
Product ManagementSalesLeadershipCollaborationPublic Speaking

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • The Senior Director Customer Zero is responsible for defining and executing HP's strategy for digital workplace innovation, employee productivity, including enterprise adoption of HP products, solutions, and services.
  • Acting as HP's internal "Customer Zero," this leader ensures HP's technologies are successfully deployed, operated, measured, and refined within HP before being scaled to customers.
  • The role serves as the bridge between enterprise IT operations, product management, engineering, and customer engagement, ensuring that employee needs, business outcomes, and product innovation are aligned.

Responsibilities

  • Partner with HP business units to evaluate new products, influence roadmaps, identify enterprise requirements, and provide structured feedback based on real-world use.
  • Lead enterprise deployment, adoption, and operationalization of HP products, software, AI solutions, services, and workplace technologies.
  • Drive enterprise workplace innovation programs focused on improving employee experience utilizing edge AI, PCs & endpoint hardware, digital workplace technologies, collaboration platforms, print services, and HP managed services.
  • Lead executive governance and prioritization processes for technology innovation, enterprise deployments, and Customer Zero initiatives.
  • Build strong partnerships across product management, engineering, IT, security, operations, HR, workplace services, and customer-facing organizations.
  • Develop customer-facing case studies, demonstrations, executive briefings, reference architectures, and best practices based on HP's internal use of its own solutions.

Requirements

  • 15+ years of leadership experience in enterprise digital workplace - product management, software platforms, workplace services, or related disciplines.
  • Strong understanding of enterprise IT operating models, technology architecture, security, compliance, and service delivery.
  • Proven success operating at senior leadership levels and influencing executive stakeholders.
  • Experience managing large-scale enterprise end user technology deployments and transformational programs.
  • Demonstrated ability to connect business strategy, customer needs, product innovation, and operational execution.
  • Experience working directly with product organizations to influence roadmap, requirements, and market readiness.
  • The ideal candidate possesses executive-level product management expertise across HP's commercial portfolio, including:

Skills

  • Relevant certifications in product management, program management, IT service management, AI, cloud, or enterprise architecture.
  • Pay varies by work location, job-related knowledge, skills, and experience.

Compensation

  • The pay range for this role is $190,950 to $305,550 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • Additional flexible paid vacation and sick leave ( US benefits overview )
  • The compensation and benefits information is accurate as of the date of this posting.

Company info

  • The role regularly interacts with senior executives across HP and externally with enterprise customers, analysts, and industry leaders.

Equal opportunity

  • Workplace Discrimination is Illegal "
  • Know Your Rights:

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.