AGI
Passenger Service Sup
Oakland, CA · Part-time
No sponsorship$40k-$50kDetected 6 days ago
Customer SupportLeadershipCommunicationCritical ThinkingTime Management
About the role
- This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter.
- If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor!
- Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
Responsibilities
- Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.
- Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
- Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Requirements
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to stand for extended periods of time.
- Must be able to carry heavy items up and down jetway stairs.
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.
- Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
- Appearance: Must be willing to wear uniform and insignia as prescribed by AGI.
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
- Attend training courses as may be required by AGI.
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
- Must complete SIDA training to obtain airport authority identification security.
- Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
- AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
- The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
- 21.82 - 24.53
- Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Nice to have
- One+ year of relevant experience.
- Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
Skills
- Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner.
- Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
- Passenger Service Supervisors are required to use computer systems daily.
- Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
- Must report to work on a regular and timely basis.
- Critical thinking
- Time management
- Knowledge, Skills, and Abilities:
Compensation
- $40k-$50k
Benefits
- Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
- Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
- Fully understand AGI Health & Safety and Security policies.
Company info
- From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
- Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Supervisors do.
- We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
- We are committed to providing the highest quality service and continuing our outstanding safety track record.
- As we continue to grow, we only look for the best in the industry.
Visa & Work Authorization
- Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
This listing is sourced directly from AGI's careers page and normalized into a canonical job model.