PetDesk
Implementation Project Manager
United States
Sponsorship not specified$30k-$40kDetected 126 days ago
Project ManagementSalesforceCRMCustomer SuccessCustomer SupportZendeskCommunicationProblem Solving
About the role
- PetDesk is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents.
- Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to thrive.
- Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time.
Responsibilities
- Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction.
- Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM.
- Collaborative and able to work effectively with cross-functional teams, including Sales, Product, and Customer Support, to deliver excellent customer outcomes
- Thrives in task-driven workflows, effectively self-managing priorities and balancing multiple projects to deliver high-impact work
Requirements
- Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
- Experience in Salesforce, Zendesk, and similar software
Nice to have
- Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings
- Experience working for a veterinary SaaS company, or partnering closely with veterinary clinics or the broader pet care industry is a plus!
Compensation
- 12 Paid Annual Holidays
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Short and Long Term Disability
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Company info
- Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
- Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively
- Identify and resolve technical issues or challenges customers encounter during implementation.
- Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day.
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This listing is sourced directly from PetDesk's careers page and normalized into a canonical job model.