Saltbox

Location Operations Manager

Chicago, Illinois, United States · Full-time

Sponsorship not specified$68k-$76kDetected 6 days ago

AuditingLogisticsPerformance ManagementCadenceLeadership

About the role

NEW LOCATION · NOW HIRING Location Manager Full-time, Salaried · Location Operations Location: Elmhurst, IL (Chicago metro) Reports to: Market Leader Saltbox makes the hardest parts of running a small online business simple.
Our members run businesses across Fashion & Apparel, Health & Beauty, Electronics, Household Goods, and more.
This is our very first Saltbox location in Chicago, opening in Elmhurst, IL in fall 2026.

Your time goes to the decisions and conversations that move occupancy, retention, and team performance, and to building the systems that hold the standard even when you're not looking.
It's a role for someone who would rather own the outcome than be handed a task list.
What you will own
Build and develop your team, their growth, performance, and confidence as operators are yours to own.
Own member retention, staying close enough to your members to catch a problem before it becomes a cancellation.
We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in.

You use AI in your daily management work, performance reviews, member escalations, weekly recaps, and you actively get your team using it too.
3+ years managing a physical location or operations environment, you know how to run a building and lead a team through it.
A business ownership mindset, you think in outcomes and hold yourself to the numbers.
A strong people developer, you grow the people around you and know the difference between developing and doing.
Member and customer relationship skills, you handle the conversations that take experience, empathy, and authority.
A clear, direct communicator, your team knows where they stand and your Market Leader is never surprised.
Operational instincts, you spot patterns, find root causes, and fix things at the system level.
Comfortable with financial basics, you understand what occupancy, labor cost, and margin mean for your location's health.
Comfortable with tools like Slack, Rippling, Pulse, and operational reporting platforms, and willing to adopt new ones as we grow.

Use Saltbox's reporting tools, Pulse, scheduling, and performance dashboards, to see what your eyes can't catch.
Occupancy ramps to target after opening, with a clear plan any time it dips.
Member retention meets or exceeds target, churn risk is caught early rather than explained after the fact.
Revenue and budget land within plan, with labor and supply spend inside parameters.
Weekly performance reviews happen on cadence, and issues reach your Market Leader before they escalate.
Member escalations are resolved at the location without routinely traveling up.

Saltbox is excited to offer a full-time salaried position for our new Elmhurst, IL location, with a base pay range of $68,000 to $76,000 per year.

Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO
Dental and vision covered at 100%
Company-paid long-term and short-term disability and life insurance
Paid holidays, vacation time, sick time, and paid parental leave
Learning and professional development budget
learning the Saltbox playbook, standing up your systems, and building the team you'll lead.

AI is part of how we work at Saltbox.
Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better.
Apply today and become part of the Saltbox team.

This listing is sourced directly from Saltbox's careers page and normalized into a canonical job model.