Samsung Semiconductor
Manager, DRAM Customer Quality
San Jose, California, United States · Senior
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About the role
- Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.
- Advancing the World's Technology Together Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more.
- We believe innovation and growth are driven by an inclusive culture and a diverse workforce.
Responsibilities
- Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
Requirements
- Experience in a B2B customer facing role supporting highly technical content.
- Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
- Bachelor's Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience. Master's degree in Business, Engineering, or related discipline a plus.
- Semiconductor memory or closely related semiconductor industry experience.
- Excellent collaboration and communication skills is a must.
- DRAM or other high performance memory IC design, application, test, or product engineering
- Platform design related to memory controller or memory channel and interface.
- Advanced component packaging for high speed interface
- Semiconductor Component Quality and Reliability
- You're inclusive, adapting your style to the situation and diverse global norms of our people.
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
Nice to have
- Bachelor's Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience.
- Master's degree in Business, Engineering, or related discipline a plus.
Skills
- Advancing the World's Technology Together
Compensation
- $163,000 - $253,000 USD
Benefits
- This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones.
- In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves.
- Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
- Care for Family Whatever family means to you, we want to support you along the way-including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
- Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you'll have support no matter where you are.
- Embrace Flexibility Benefits are best when you have the space to use them.
- That's why we facilitate a flexible environment so you can find the right balance for you.
- Our onsite Café and gym, plus virtual classes, make it easier.
Company info
- We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies.
- Our Commitment to Innovation and Fairness At Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency.
- Samsung Semiconductor is seeking to fill a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products.
- Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
- Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
- Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
- Create and maintain a system to track details for a customers' Quality related requirements across global teams.
Equal opportunity
- Employment Policy
- Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
- When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication.
- We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support.
This listing is sourced directly from Samsung Semiconductor's careers page and normalized into a canonical job model.