Abercrombie & Kent

Sr. Director, Sales & Reservations

USA - IL - Downers Grove, USA · Director · Full-time

Sponsorship not specified$120k-$130kDetected 26 days ago

CRMSalesPerformance ManagementLeadershipCommunicationMentoring

About the role

Director, Sales & Reservations is a dynamic, people-centered leader responsible for driving a high-performing sales culture across the reservation's organization.
This role requires a strong floor presence and the ability to inspire, coach, and challenge established behaviors while bringing a fresh, performance-driven approach to a well-established luxury brand.
With a sharp commercial and analytical mindset, the Sr.

Own overall sales performance, with primary accountability for revenue growth, booking volume, enquiry-to-booking conversion, and productivity metrics.
Build and lead a coach-driven sales culture that prioritises consultative selling, call quality, structured lead management, and consistent closing behaviours.
Drive clear KPI ownership across the team using the CRM. Enforce lead nurturing and maximise conversion
Ensure the sales organisation delivers a premium, consultative luxury experience that strengthens brand reputation and drives repeat bookings.
Implement a performance management program.
Build leadership capability at all levels, ensuring Directors and Managers are effective performance coaches who drive accountability and results.
Implement structured coaching programs, including call reviews, conversion analysis, lead management coaching, and performance.
Drive a culture of ownership, resilience, and continuous improvement, ensuring leaders actively manage performance and address underperformance quickly and fairly.
Develop and execute strategies that increase conversion across all stages of the sales funnel, from initial enquiry through booking confirmation.
Partner with Marketing to ensure lead quality, optimization, and seamless handoffs between marketing activity and sales execution.

Proven track record of scaling sales organisations and improving conversion rates and revenue performance.
Experience operating within global or matrixed organisations.
Exceptional leadership presence with the ability to influence the sales floor culture
Strong experience working with CRM Systems
Lead daily, weekly and monthly performance meetings & check-ins focused on data-driven decision making, conversion improvement strategies, and performance intervention where required at department & consultant level.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.
5+ years of senior leadership experience in high-performance sales environments; luxury travel or premium service industries strongly preferred but not necessary.
Strong background in coaching-led sales leadership, performance management, and revenue accountability.
Expertise in leads management, consultative selling, and data-driven sales optimisation.
Strong commercial acumen
Analytical mindset with strong command of sales performance metrics and reporting.

5+ years of senior leadership experience in high-performance sales environments
luxury travel or premium service industries strongly preferred but not necessary.

Align with HR leadership on workforce planning and performance management frameworks.

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare, and dependent FSAs and a 401(k) plan with a generous company match.
120-130k; position is bonus eligible

This listing is sourced directly from Abercrombie & Kent's careers page and normalized into a canonical job model.