Jobgether
Digital Customer Success Program Manager
Canada
Sponsorship not specifiedDetected 1 day ago
ComplianceProject ManagementCustomer SuccessCommunicationCollaboration
About the role
- This role focuses on designing and scaling digital customer success experiences for a growing technology environment.
- The position combines customer strategy, automation, education, analytics, and AI-driven innovation to improve the entire customer lifecycle.
- This is a hands-on builder role for someone who enjoys creating systems, improving processes, and driving measurable customer outcomes.
Responsibilities
- This position is listed on behalf of a partner company, who manages all applications and next steps.
- Our partner is looking for a Digital Customer Success Program Manager based in Canada.
- You will collaborate closely with cross-functional teams to create seamless digital journeys and self-service experiences.
- Autonomy to build and shape a new customer success function.
Requirements
- Familiarity with platforms such as Pendo, Appcues, or similar customer experience technologies.
- Excellent project management and execution abilities, with a track record of delivering measurable results.
- Ability to work independently, take ownership, and proactively solve complex problems.
- The ideal candidate will have the opportunity to shape a best-in-class customer success function with significant impact on growth and retention.
Skills
- Apply AI solutions and emerging technologies to improve customer experiences and operational effectiveness.
Compensation
- Competitive annual salary range of 80,000 CAD to 110,000 CAD, depending on experience.
Benefits
- Health and dental benefits.
- Environment focused on learning, ownership, and professional development.
Company info
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
- You will own programs that help customers onboard faster, adopt products more effectively, and achieve long-term value through scalable solutions.
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This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.