Truveta

Truveta

Success Manager - Partner Insights & Enablement

Seattle, WA · Mid

Sponsorship not specifiedDetected 62 days ago
PythonSQLStatisticsStakeholder ManagementAccount ManagementCustomer SuccessEpicCernerEHR/EMRPublic HealthResearchExperimental DesignLeadershipCommunicationBiostatisticsEpidemiology

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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This role will own strategic customer relationships with healthcare systems, life sciences organizations, and research partners, helping customers translate complex clinical questions into successful real-world data and evidence workflows.
  • The ideal candidate combines enterprise healthcare technology customer success experience - especially experience with EMR data or EMR vendors - with a strong foundation in clinical practice, real-world data or evidence, public health, outcomes research, or epidemiology.

Responsibilities

  • Translate customer goals, clinical workflows, and research questions into clear requirements, action plans, and deliverables. Coordinate across product, research, engineering, commercial, and support teams to drive resolution and progress.
  • Identify opportunities to deepen product adoption and expand customer impact. Partner with commercial teams on account planning, renewal preparation, and growth opportunities.
  • Proactively identify delivery, workflow, or adoption risks and develop practical recommendations for resolution.
  • Success Manager - Partner Insights & Enablement
  • For overall team productivity, we optimize meeting hours in the pacific time zone.
  • If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.
  • The Customer Success Manager will sit within the Success t eam on the Partner Insights, Enablement and Success team.

Requirements

  • Strong project and stakeholder management skills, including the ability to align clinical, technical, operational, and executive audiences around shared goals and deliverables.
  • Excellent written and verbal communication skills, with the ability to explain scientific, analytical, and technical concepts to audiences with varying levels of familiarity.
  • Required Skills:

Nice to have

  • These qualifications are preferred but not required, please do not let them stop you from applying for this role.
  • You will likely get the opportunity to learn how to do these more advanced analyses if you don't already have experience with them.
  • Experience with statistical analysis or querying tools such as SQL, R, Python, or similar technologies.
  • Now is the perfect time to join Truveta.
  • We have strong, established leadership with decades of success.
  • Occasional but mandatory domestic travel (~2-5x/yr), plus the ability to attend virtual meetings across US time zones.

Skills

  • Proactive, solutions-oriented mindset with strong judgment, attention to detail, and a commitment to timely, high-quality execution.
  • High degree of professionalism, curiosity, empathy, and enthusiasm for Truveta's mission of Saving Lives with Data.

Benefits

  • Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data.
  • Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.
  • Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges.
  • Manage customer education, enablement, training, and stakeholder and executive-ready communications.
  • Build trusted relationships with clinical, operational, informatics, analytics, and research stakeholders at health systems and life sciences organizations.
  • 2+ years of experience in customer success, account management, consulting, ideally with a focus on life science or healthcare analytics customers.
  • Demonstrated experience with public health research, epidemiology, outcomes research, health services research, real-world data (RWD), real-world evidence (RWE), or clinical research.

Company info

  • Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care.
  • Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.
  • Own a portfolio of Truveta customer relationships across onboarding, adoption, research execution, renewal readiness, and expansion. Develop success plans, establish measurable outcomes, and ensure customers realize sustained value from Truveta.
  • Guide customers through research and analytics workflows, including cohort definition, feasibility assessment, study design considerations, data interpretation, and effective use of Truveta products and services.
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This listing is sourced directly from Truveta's careers page and normalized into a canonical job model.