Miovision

Technical Customer Success Manager

United States

Sponsorship not specifiedDetected 43 days ago

AccessibilityProject ManagementAccount ManagementCustomer SuccessCustomer SupportAR/VRCommunicationProblem Solving

About the role

This role engages directly with customers to help them unlock the full value of our traffic technology.
You will share industry best practices, help solve problems, and provide technical guidance.
Ultimately, your goal is to ensure that onboarding, adopting, and using Miovision feels as seamless as hitting every green light.

Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth.
Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users.
Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions.
Our values drive us.

You have exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization.
You have the ability to align technical concepts with customer requirements and an analytical mindset to solve complex business issues.
Experience with networking and the Internet of Things (IoT) is an asset.
You are ready to travel up to 30% across the US and Canada.
Skilled Communicator: You have exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization.

Your Rewards & Well-being:
Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution.
Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes.
Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
As a Technical Customer Success Manager (CSM) at Miovision, you will own the post-sales customer relationships, tracks customer health, and drives revenue growth.

Advocate for customers internally and work with cross-functional counterparts to improve the customer experience.
Coordinate with the product team on documentation, customer enablement, and product specifications.
Resolve complex product issues for customers and the distributor network.
Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications.
Technical Problem Solving: Resolve complex product issues for customers and the distributor network.
Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment.
We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
At Miovision, we're unlocking transportation networks that move you.
They're at the core of everything we do.

This listing is sourced directly from Miovision's careers page and normalized into a canonical job model.