MetTel
Product Manager - Telecom Expense Management Software
New York, New York, United States
Sponsorship not specifiedDetected 50 days ago
UX ResearchProduct ManagementProduct StrategyJiraConfluenceStakeholder ManagementSalesOnboardingCustomer SuccessResearchLeadershipCommunication
About the role
- MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services.
- We simplify communications and networking for business and government agencies.
- We believe that each team member is a key to the success and sustainability of the group.
Responsibilities
- Partner with UX/UI to modernize the portal based on user research, behavioral data, and direct customer feedback
- Build and enhance self-service capabilities (i.e. Admin Center, User Management, Site Management) that reduce support burden and increase customer autonomy
- Own the in-app support experience within Bruin, including contextual help, guided troubleshooting flows, and ticket submission - reducing friction between a customer encountering a problem and getting it resolved
- Optimize self-service support workflows to deflect tier-one inquiries, targeting measurable reductions in support contact rate without degrading customer confidence
- Drive improvements to role-based access control, user provisioning, and audit logging capabilities
- Own the reporting product strategy, delivering actionable insights across wireless usage, device inventory, cost optimization, and network performance
- Drive incremental improvements to customer dashboard and enable in-app actions
- Design and optimize checkout experiences for device orders, service provisioning, and accessory purchases
- Own conversion rate, order accuracy, and provisioning SLA metrics for transactional flows
- Present roadmap updates and business cases to executive stakeholders; lead regular product reviews with leadership
Requirements
- 7+ years in Product Management, ideally with exposure to enterprise SaaS, telecom, or managed services platforms
- Track record of translating complex technical and operational requirements into intuitive, customer-focused solutions
- Experience with TEM, MDM, or managed mobility platforms is advantageous but not required
- Demonstrated experience owning customer-facing product surfaces - portals, dashboards, or self-service applications - with measurable outcomes
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field; MBA a plus
Nice to have
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field
- Comfortable working in Jira, Confluence, and modern analytics tooling
- familiarity with APIs and platform integrations is a strong plus
Compensation
- Develop and maintain quarterly and annual product roadmaps aligned to business objectives, customer needs, and competitive positioning
Benefits
- Define and execute the product vision for Bruin's customer-facing portal, serving enterprise administrators and end users managing telecom assets at scale
Company info
- SaaSProducts, SAAS, #SAAS, #SAASProducts, #Telecommunications, Telecommunictions, #Telecom, Telecom, #Mobility, #Mobility, #ProductManager, ProductManager, #ProductManagement, ProductManagement, #Customerfacing, Customerfacing, #products, products, #ManagedMobilityPlatforms, ManagedMobilityPlatforms, #NewYorkCity, NewYorkCity, NYC, #NYC, Google
- MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
- To learn more about our company visit us at www.mettel.net
- Optimize new customer onboarding to ensure customers can quickly get value from Bruin capabilities
- Build toward a self-serve analytics experience that reduces ad hoc support requests and empowers customers to act on their own data
Visa & Work Authorization
- nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
This listing is sourced directly from MetTel's careers page and normalized into a canonical job model.