Laboratory Corporation Of America Holdings
Customer Support Representative
Houston TX, USA · Internship
Sponsorship not specifiedDetected 15 days ago
ComplianceAccessibilityCRMOutbound SalesExcelCustomer SupportHIPAAResearchCommunicationMicrosoft Office
About the role
- Labcorp is a leader in diagnostics, drug development and healthcare innovation.
- With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact.
- Together, we're improving health and improving lives.
Requirements
- 1 year or more of experience in a customer service role
Nice to have
- Current or prior Labcorp experience
- Associate's degree
- Bilingual in English and Spanish highly desirable
- 1 year or more of experience working in a call center environment
- Experience with Salesforce.com and/or Laboratory Information Systems ( iF hIGHLY ADD # value move to qualification)
- Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
- Strong verbal and written communication skills and excellent ability to listen and respond
- Courteous with strong customer service orientation
Skills
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
Benefits
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
- Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people.
Equal opportunity
- Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
- Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
- We encourage all to apply
Apply directly at Laboratory Corporation Of America Holdings →Create a free account for alerts like thisView Laboratory Corporation Of America Holdings immigration profile
This listing is sourced directly from Laboratory Corporation Of America Holdings's careers page and normalized into a canonical job model.