Charliehealthbehavioralhealthoperations

Patient Finance Specialist

Remote, United States · Full-time

Sponsorship not specifiedDetected 32 days ago

ComplianceSalesforceCRMOutbound SalesCustomer SupportHIPAAEHR/EMRPatient CareCommunicationMicrosoft Office

About the role

The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care.
The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

Support client-related requests from the Clinical Care team to improve the patient's experience
This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment.
We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them.

1-2 years of Salesforce experience (or equivalent CRM platform) required
1-2 years of experience using contact center technology
Strong ability to multitask and work in a fast-paced environment
Knowledge of HIPAA policies and procedures
Work authorized in the United States and native or bilingual English proficiency
Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
Read more about our benefits here.
Please note that the cost for this background check will be paid for in full by Charlie Health.
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care.
From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that.
Our mission is to connect the world to life-saving behavioral health treatment.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like.
Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments
Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical
Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health

If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

This listing is sourced directly from Charliehealthbehavioralhealthoperations's careers page and normalized into a canonical job model.