FreedomCare
Supervisor of Care Management, Health Homes (Buffalo, New York / Hybrid)
Buffalo, NY
Sponsorship not specifiedDetected 6 days ago
ComplianceSalesforcePerformance ManagementLeadershipCommunicationProblem SolvingTime ManagementMentoring
About the role
- The Supervisor of Care Management is a working people leader responsible for supporting day-to-day operations of the Health Home Care Management Program and helping ensure patients receive high-quality, compliant services.
Responsibilities
- Own It (Drive and ownership)
- T his role provides direct oversight, coaching, and escalation support to Care Managers while carrying a reduced caseload and reinforcing documentation quality, regulatory compliance, and service standards.
- Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues.
- Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.
- Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery.
- Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness.
- Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard.
- Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives.
Nice to have
- Master's degree in Social Work, required.
- 3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders, required.
- Strong judgment and decision-making skills, with the ability to navigate escalations, crisis situations, and competing priorities.
- Strong written and verbal communication skills, including the ability to engage effectively with patients, families, community providers, and internal stakeholders.
- Strong attention to detail and ability to audit documentation, monitor quality, and identify compliance risks or gaps.
- Demonstrated ability to analyze data, track outcomes, and use reporting to inform follow-up and performance improvement.
- Proficiency using care management and documentation systems such as Netsmart, Foothold, Salesforce, and UAS-NY.
Benefits
- Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements.
- Oversees adherence to Care Management timelines and documentation requirements to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI.
- Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up.
- Prior leadership experience in a behavioral health or healthcare setting preferred.
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.