PDQ

PDQ

Service Manager

Milford, Ohio

Sponsorship not specified$65k-$75kDetected 20 hours ago
Customer SupportLeadershipCommunicationMentoring

About the role

  • You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed.
  • You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
  • If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

Responsibilities

  • Lead & Develop the Team
  • Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
  • Lead daily huddles and team meetings
  • Drive Department Performance
  • If you're ready to drive operational excellence, build a winning team, and lead with purpose - PDQ Garage Doors wants to hear from you!

Requirements

  • 5+ years of experience in the service industry
  • 3+ years of leadership experience
  • Experience managing and coaching field technicians
  • Strong understanding of service performance metrics (KPIs)
  • Proven ability to improve team performance and profitability
  • Experience handling customer escalations
  • You'd Be a Great Fit If You Are...
  • All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Nice to have

  • ServiceTitan experience is a plus

Compensation

  • $65,000 - $75,000 USD
  • $65,000-75,000 (Based on Experience & Performance)
  • $65,000 - $75,000 per year
  • 💵 Competitive Salary: $65,000 - $75,000 per year
  • These amounts are not guaranteed and should in no way be construed as a salary offer.

Benefits

  • 🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
  • 🧾 401(k) with Company Match, HSA & FSA Options
  • 📅 Paid Time Off & Holidays

Equal opportunity

  • Equal Opportunity Employer AA/EOE/M/F/V/D.

Visa & Work Authorization

  • You may opt out of receiving text messages at any time by replying STOP.
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This listing is sourced directly from PDQ's careers page and normalized into a canonical job model.