Cin7
Customer Success Manager
Toronto, CAN
Sponsorship not specifiedCAD 85k-CAD 95kDetected 8 days ago
SalesforceAccount ManagementSupply ChainInventory ManagementCustomer SuccessCommunicationCollaborationAdaptability
About the role
- Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers.
- We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
- Your work will directly influence retention, growth, product improvement, and customer loyalty.
Responsibilities
- Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
- Manage a book of business of 450 key accounts, driving retention and product adoption
- Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
- Drive customer accountability by setting clear goals and executing tailored success plans
- Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
- Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier.
- Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7's commitment to world-class service.
- Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization
- Experience navigating and influencing cross-functional teams to deliver customer outcomes
Requirements
- Bachelor's degree or equivalent practical experience
Nice to have
- 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments
- Proven skills in client retention, strategic account management, and results-oriented customer relationship development
- A proactive, resourceful, and autonomous working style-comfortable owning challenges and driving solutions
- Strong communication skills, with the ability to simplify technical concepts for different audiences
- A high level of empathy and customer-centricity, especially in challenging situations
- Data fluency-comfortable analyzing usage patterns, KPIs, and business impact
- Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance.
Compensation
- Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.
Benefits
- A generous PTO policy, allowing you the time you need to recharge.
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Track customer health, identify risks early, and implement mitigation strategies
Company info
- Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
- Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
- As a Customer Success Manager at Cin7, you'll be the strategic partner helping our customers unlock the full value of our platform.
- You will guide customers through their lifecycle-from post-Onboarding to expansion-while ensuring they achieve measurable business outcomes.
- Experience working with supply chain, manufacturing, commerce, or retail customers.
This listing is sourced directly from Cin7's careers page and normalized into a canonical job model.