The Black Tux

The Black Tux

Retail Associate, Stanford Shopping Center

Palo Alto, CA

Sponsorship not specifiedDetected 701 days ago
SalesCustomer SupportCommunicationCollaborationProblem SolvingAdaptability

About the role

  • In this role, you'll be joining the Retail team.
  • The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers.

Responsibilities

  • Learn about customer's lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
  • Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
  • Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
  • We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
  • Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
  • Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
  • A confident, consultative communicator who builds trust through active listening and thoughtful guidance.

Requirements

  • Naturally curious about customer's lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
  • Weekend availability is required.
  • You know ownership is more than responsibility
  • You are humble, inclusive, and respectful.

Nice to have

  • Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.

Benefits

  • Diversity Equity & Inclusion We believe our people are our most important asset.
  • Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
  • Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning

Company info

  • About The Black Tux We're here to help people look their best and feel confident-for big days and everyday.
  • We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills.
  • With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
  • About the team In this role, you'll be joining the Retail team.
  • This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best.
  • Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
  • Stay informed on product knowledge and styling trends to better serve customers.
  • At The Black Tux, we help customers look and feel their best for life's most special moments.
  • We are an equal-opportunity employer to all.
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This listing is sourced directly from The Black Tux's careers page and normalized into a canonical job model.