Autostore
Senior Customer Quality Engineer
Salem, USA · Senior
Sponsorship not specifiedDetected 9 days ago
Stakeholder ManagementProcess ImprovementCommunicationCollaborationProblem SolvingMentoring
About the role
- The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non-conformances.
- The Customer Quality Engineer will work across all departments of AutoStore to ensure that each non-conformance investigation team is correctly staffed.
- Recruitment Agencies AutoStore does not accept agency resumes or assistance.
Responsibilities
- Lead end-to-end investigation and resolution of product and service non-conformances at customer sites.
- Support the development of practical quality processes, metrics, and governance as AutoStore continues to scale.
- Build effective relationships across departments to ensure alignment and timely decision-making.
Requirements
- Working knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.
- Education
- Experience
- Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
- Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.
- Experience working directly with customers, suppliers, or field operations is preferred.
- Skills and Competencies
Nice to have
- Facilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches.
- Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.
- Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
- Apply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness.
- Balance customer expectations, technical realities, and business priorities when driving solutions.
- Act as a trusted unbiased advisor and quality subject matter expert within cross-functional teams.
- Degree in Engineering, Science, Computing, or a related technical discipline.
- Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.
Skills
- Strong analytical and structured problem-solving skills.
- Comfortable working with imperfect data and ambiguity while maintaining focus on outcomes.
- Able to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.
- Strong stakeholder management and influencing skills.
- Excellent written and verbal communication skills.
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
- Retirement 401(k) plan with a 7% employer match
- Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
- Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
Company info
- Join us in our mission to store and move things for everyone, everywhere.
Visa & Work Authorization
- that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related condition
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This listing is sourced directly from Autostore's careers page and normalized into a canonical job model.