Capgemini

Capgemini

Principal Solution Architect

Atlanta, GA, US · Principal · Full-time

Sponsorship not specified$161k-$201kDetected 2 days ago
AWSAzureRESTLLMsRAGComplianceAccessibilityStakeholder ManagementCRMCiscoVoIPHIPAALeadershipCommunicationPublic Speaking

Stay score

odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×
Level I$91,9151 entry
Level II$113,7762 entries
Level III$135,6583 entries
Level IV$157,5184 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Atlanta-Sandy Springs-Roswell, GA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics.
  • Architect AI-powered capabilities including virtual agents, Agent Assist/Copilot, speech analytics, transcription, summarization, RAG, and GenAI solutions.

Responsibilities

  • Develop solutions on platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, and Microsoft Dynamics 365 Contact Center.
  • Design telephony and integration architectures involving SIP/VoIP, PSTN, SBCs, CRM, identity, workforce, and data platforms.
  • Lead discovery workshops, architecture reviews, POCs, governance activities, and technical solutioning.
  • Support pre-sales activities including RFP/RFI responses, proposals, estimates, executive presentations, and GTM initiatives.
  • Collaborate with sales, alliance, and delivery teams to shape opportunities and drive successful client outcomes.
  • Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

  • 15+ years of IT experience with 7+ years as a Contact Center or Solution Architect.
  • Hands-on experience with one or more leading CCaaS platforms.
  • Strong expertise in ACD, IVR, CTI, SIP/VoIP, PSTN, SBCs, omnichannel routing, WFM, quality management, and analytics.
  • Experience with REST/SOAP APIs, CRM integrations, middleware, and AWS and/or Azure cloud platforms.
  • Experience with conversational AI, virtual agents, Agent Assist, speech technologies, and GenAI solutions.
  • Strong knowledge of security, privacy, compliance, and resiliency frameworks including PCI DSS, GDPR, HIPAA, and SOC 2.
  • Proven experience leading large-scale contact center modernization and migration programs.

Nice to have

  • Contact center, cloud, or enterprise architecture certifications.
  • Experience in consulting, pre-sales, and GTM solution development.
  • Expertise in creating reusable reference architectures, accelerators, and industry-focused offerings.
  • Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws.
  • The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.
  • This range may be subject to change as permitted by law.
  • The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
  • It is not typical for candidates to be hired at or near the top of the posted compensation range.

Skills

  • Excellent communication, stakeholder management, architecture documentation, and presentation skills.

Compensation

  • $161k-$201k

Company info

  • We are seeking an experienced Contact Center Solutions Architect to lead the design, modernization, and transformation of enterprise contact center platforms.
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This listing is sourced directly from Capgemini's careers page and normalized into a canonical job model.