vicpd
Technology Training Specialist
Victoria, British Columbia · Senior · Full-time
No sponsorship$21k-$26kDetected 20 days ago
ExpressProject ManagementCustomer SupportResearchCommunicationCollaborationPublic SpeakingWritingOrganizational Skills
About the role
- Conduct needs assessments to identify technology training gaps and recommend solutions.
Responsibilities
- Ability to build personal technical expertise on the systems used by VicPD and the ability to acquire new knowledge and process understanding.
- Create the overall technology training program for VicPD, to include all major projects, as they occur.
- Act as the Technology Training lead, attending all project meetings, planning for training, developing training plans and delivering (or planning the delivery of) training.
- Create Change Management strategies, working with the IT Manager, to ensure employee engagement in new and existing applications.
- Provide first-level support to trainees experiencing technical difficulties during training.
- Escalate complex technical issues to the appropriate IT support teams.
- Maintain accurate training records and attendance logs.
Requirements
- Degree or Diploma or Certification in a related field. (minimum 2 years)
- Required to obtain enhanced security and criminal record clearance.
- Required to sign attestation of confidentiality.
- The successful candidate will be a skilled communicator with a passion for technology and the ability to effectively educate officers and civilian staff of all technical skill levels.
- Formal Education, Training and Occupational Certification:
- Minimum of 4 years of related experience, or an equivalent combination of education and experience.
- May be requested to substitute in a more senior position.
- JD4483 - "under review".
Skills
- Extensive experience (2-5 years) delivering learning and development programs.
- Excellent communication skills, both written and verbal, as well as strong facilitation skills. Technical writing experience preferred.
- Excellent analytic skills and the ability to organize and express ideas clearly
- Excellent attention to detail.
- Strong project management and change management experience.
- Strong proficiency in Microsoft 365 environment and product suite.
- Experience with Learning Management Systems.
- Training facilitation skills.
- Excellent communication skills, both written and verbal, as well as strong facilitation skills.
- Technical writing experience preferred.
- Adapt training content to meet the needs of diverse learners and skill levels.
Compensation
- Issues such as major changes to policy development and annual goals are discussed with the Manager with recommendations.
Benefits
- Develop and deliver training programs utilizing multiple media and formats including Learning Management System (LMS) content, video, written training documentation and in-person, classroom training.
- Act as the subject matter expert and maintain the Learning Management Systems (LMS) used by VicPD.
This listing is sourced directly from vicpd's careers page and normalized into a canonical job model.