HP Inc.

HP Inc.

Field Technical Support Representative

All Cities, Pennsylvania, United States of America · Junior · Full-time

Sponsorship not specified$22k-$26kDetected 2 days ago
Project ManagementCustomer SupportCommunicationProblem Solving

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • Receives general instructions on all work.

Responsibilities

  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
  • Provide software service, post- sales or service delivery support for local accounts on standard systems.

Requirements

  • Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.

Skills

  • Knowledge & experience supporting HP products, PCs & Printers
  • Thorough knowledge of organization and policies.
  • Ability to perform while under high-pressure situations.
  • 50% travel required
  • The pay range for this position is $22 to $26 per hour (applies to US candidates only).
  • Pay varies by work location, job-related knowledge, skills, and experience.
  • Field Technical Support Representative
  • Description -
  • Works on assignments that are routine to moderately complex in nature and require technical problem resolution and independent judgment.
  • Allocates own time efficiently.

Compensation

  • The pay range for this position is $22 to $26 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • 15 days paid time off ( US benefits overview )
  • The compensation and benefits information is accurate as of the date of this posting.

Company info

  • Experienced understanding of the general & technical aspects of supporting customers servicing HP Laptops, Desktops and Printers.
  • Ability to build and maintain ongoing relationships with customers, peers and support partners.

Equal opportunity

  • Workplace Discrimination is Illegal "
  • Employer (EEO) -
  • HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
  • Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.