Kaiser Permanente

Contact Center Specialist II, Workforce Management

Fontana, CA, US · Mid

Sponsorship not specifiedDetected 1 day ago

About the role

Essential Responsibilities: Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
Listens to, addresses, and seeks performance feedback.
Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them.

Assesses and responds to the needs of others to support a business outcome.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
Supports the completion of priorities, deadlines, and expectations.

leveraging working knowledge of labor environment regulations, requirements, and contracts, performance standards, measures, and goals to provide consistently high performance

supporting customers (e.g., internal stakeholders, members, patients, providers, doctors) with information and resources or directing them to the appropriate party, with minimal guidance; and tracking, escalating, and resolving routine and non-routine issues reported by a wide variety of customers (e.g., internal stakeholders, members, patients, providers, doctors), with some guidance.

procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship

This listing is sourced directly from Kaiser Permanente's careers page and normalized into a canonical job model.