Illumio
Content Designer I
HQ - Sunnyvale (Office) · Junior · Contract
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About the role
- Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
- Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Responsibilities
- This is an excellent opportunity for someone early in their career who is passionate about information design, visual communication, and creating exceptional customer experiences.
- Design clear, engaging information experiences that help users accomplish tasks efficiently.
- Write, edit, and maintain high-quality technical documentation, including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help.
- Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help.
- Collaborate with product managers, engineers, UX designers, and support teams to understand new features and translate them into customer-focused content.
- Test product features and workflows to validate documentation accuracy and improve the user experience.
- Continuously learn new technologies, products, and design approaches to improve how information is communicated.
- Experience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar).
- Portfolio demonstrating documentation, information design, visual communication, or UX writing projects.
Requirements
- Bachelor's degree in Technical Communication, Information Design, UX, Graphic Design, English, Human-Computer Interaction, Computer Science, or a related field (or equivalent experience).
- This role supports FedRAMP‑related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards.
- 0-3 years of experience in technical writing, information design, UX writing, instructional design, or a related discipline.
- Strong understanding of visual hierarchy, layout, typography, and information organization.
- Basic understanding of software development or cloud technologies is helpful but not required.
Skills
- ONWARDS TOGETHER!
- 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.
Benefits
- As part of the Content Experience team, you'll partner with product managers, designers, engineers, and senior content creators to develop user-centered documentation and learning experiences.
- Assist in developing visual assets such as process diagrams, workflows, illustrations, and learning journeys that complement written technical documentation.
Company info
- Transform complex technical concepts into content that is easy to understand using a combination of text, visuals, diagrams, flowcharts, infographics, and other media.
- Organize content using sound information architecture principles, ensuring information is modular, searchable, and easy to navigate.
- Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation.
- Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines.
Visa & Work Authorization
- citizen, as required by federal government security standards
This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.