Marmon Holdings

Customer Service/Inside Sales Representative

Burlington, ON

Sponsorship not specifiedDetected 22 days ago

CRMSalesERPCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office

About the role

The Inside Sales representative supports profitable growth and customer satisfaction by accurately processing customer orders, providing product availability and pricing information, and managing order execution through delivery.
This role serves as a primary point of contact for customer inquiries, builds strong customer relationships, supports segment managers, and promotes products and solutions aligned to customer needs.

Maintain accurate order records and ensure data integrity throughout the order-to-cash process.
Customer Support and Issue Resolution
Customer Relationship Management and Sales Support
Provide administrative and coordination support to segment managers to enable effective account execution.

Ability to work independently and effectively within a team environment.
Strong system discipline and comfort working in ERP systems and must have a strong proficiency in using Microsoft Office tools.
Professional communication style and ability to influence positive customer outcomes.
Post-secondary education preferred
Strong written and verbal communication skills.
Fluent in English (verbal and written)
French is an asset.
Strong organizational and time management skills with the ability to manage multiple priorities.
Preferred Skills and Attributes
Customer-centric mindset with a consistent focus on responsiveness and accuracy.
Proactive problem solver who follows issues through to resolution.

Process customer orders accurately in the ERP system.
Verify pricing, order minimums, and requested delivery dates prior to order release.
Follow up on backorders and delivery status
investigate and resolve order issues to minimize service disruptions.
Issue RMAs in accordance with company policy and customer requests.
Respond to incoming calls, emails, and customer inquiries in an efficient and professional manner.
Perform other duties as required to support the business.
college coursework or degree considered an asset.

Provide timely information to customers regarding pricing, product availability, and lead times.
Build and maintain strong relationships with customers through proactive communication and reliable follow-through.
Promote products and solutions to customers and identify opportunities for additional support or growth.

This listing is sourced directly from Marmon Holdings's careers page and normalized into a canonical job model.